Terms

You sign in with your Google account. Please keep your name, phone number and addresses accurate: we use them to reach you and to deliver your pieces. You are responsible for what is booked or ordered from your account.

• Prices are in Indian rupees. You pay the studio directly by UPI or bank transfer, the exact amount shown, in full and in advance.
• When you book or order, we hold your seats or pieces for 30 minutes while you pay. After paying, enter the UTR (transaction reference) on the payment page.
• We confirm your booking or order once we have found your payment on our bank statement. The UTR is the proof of payment; screenshots are not.
• If the hold runs out before you enter the UTR, you can still enter it within 30 more minutes, as long as the seats or pieces are still available. If they are not, contact us with your UTR and we will refund you in full.

• You can book up to 10 seats at a time. Online booking stays open until the session starts.
• If you don't come to a session you booked, there is no refund.
• Firing your pieces in our kiln is optional. You decide after the session how many pieces to fire, at the price per piece at the time you decide, and whether to collect them or have them shipped (shipping costs extra).

You can cancel a booking yourself from its page; the refund it qualifies for is shown before you confirm.

• Our pieces are handmade, so each one is slightly different from the photos: small variations in glaze, colour and shape are part of the craft, not defects.
• We ship anywhere in India. The shipping charge is shown at checkout, before you pay.
• Your cart doesn't reserve anything: pieces are reserved only when you place the order, and they are yours once we have confirmed your payment.
• Before paying, you can cancel an order yourself. After paying, contact us: until the order has shipped we cancel it and refund you in full, including shipping.
• If a piece arrives damaged, contact us straight away with photos, and we will make it right.

• Refunds go back to the account your payment came from. We don't ask where to send them: this protects you if someone else paid with your details.
• We usually send a refund within 5 working days. You can follow its status, and see our transfer reference once it is sent, on your booking or order page.
• If the studio cancels a session, everyone booked on it is refunded in full.

After a workshop you can leave a review. By posting one, you allow us to show it on this website with your first name and the initial of your last name. We read reviews before publishing them and may decline ones that are abusive or not about the workshop.

Pottery involves wheels, tools, clay and hot kilns. Please follow the instructions of the studio staff. We take reasonable care to keep the studio safe.

These terms are governed by the laws of India, and nothing in them takes away your rights as a consumer under Indian law. If we change them, the version shown here when you booked or ordered applies to that booking or order. How we handle your personal data is explained in our privacy policy. Questions? Contact us.